When it comes to customer service from Games Workshop, I have always received second to none great service. It just happens that a Warpsmith (chaos space marine) a good friend of mine received, had some issues, primarily with the power axe the model comes with. The model itself was fine and usable, but the axe was literally missing a large chunk of the handle beneath its hands.


I suggested that he give customer service a call, simply to see if they could replace the axe, or replace the model. So he did.

Customer service was very polite and straight forward, and asked for the numbers on the package. They then said they had been having problems with that batch, and they promptly within a couple days had a new Warpsmith delivered straight to his door step.

I had heard some people say that Games Workshop had stopped replacing whole models, or that they would require him to return his damaged Warpsmith, but that was not the case.

The second model was perfect. Once again Games Workshop comes through. Bad finecast model and your simply sitting around bitching.... just give them a call.

96 Comments:

  1. Wow, didnt expect that. My buddy just bought some Sterngaurd and the sarge had a large crater in the side of his head; I couldnt green stuff it at all XD. I doubt they'd replace the whole box, but you're saying they'd replace just the sarge at least?

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    Replies
    1. I had a box of Howling Banshees come in with the Exarch missing half of her head. I called them up and 2 days later had an entire brand new box delivered.

      Delete
    2. O.o the whole box? Dang, GW never ceases to surpise. And thanks for the info

      Delete
    3. Give 'em a call or walk into a store if you can. They have had a no questions asked policy on Finecast for quite a while now. I think it's their way of acknowledging that there are problems with the product, but it's cheaper to replace the miscasts for free than redesign the whole production process while they work out the kinks. Remember, their pewter stuff was great but it took decades for the to get to that level.

      Delete
    4. Personally I had a hellhound that was missing half its hull mounted multi-melta. I asked them for a bit to help me complete the model, and a whole new hellhound was sent out to me. This was a couple years ago when the new kit was just released.

      I have always found Games Workshops customer service excellent. I was very happy when they took care of my buddies Warpsmith so quickly.

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    5. That is pretty cool of them. Thanks for the post. My bud's been kinda upset that his fancy marine has a hole in his head before even going into battle XD He'll be happy to know it can get replaced

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    6. In my opinion GW has one of the best customer service that I have ever seen. I bought a Land Raider from a FLGS that was missing one of the sprues, so I called up GW and asked what I could do about that. The next day I find the whole sprue in my mailbox with no charges whatsoever.

      Delete
    7. Yeah, I love GW customer service. As for their prices.... well, nobody's perfect. Anyway, I pre-ordered a manticore a few years back, and it never showed. I called them and they immediately sent me another one, arriving in just three days, and also gave me a $20 gift card. It's part of the reason I try so hard to buy at the full price, honestly. I try to support companies with that level of customer appreciation.

      Of course, I know the prices in Australia and Canada are just downright outrageous, and I don't fault those guys for buying at discounted online places, but for myself, I always buy from my local independent retailer, or a GW store. Unless its bits; then I eBay like crazy.

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    8. I have to admit, it's the one thing they've always done right, is customer service for their models. My girlfriend had started putting together a stompa, and the parts she was going to use were warped and miscast. She called and gave the specific sprue and bits, and they said they'd take care of it. Boom, new stompa in the mail.

      We called to see if anything needed to be returned, but were told the logistics of returning stuff to them was too expensive. Which makes sense, from a pure production standpoint, shipping on an item that size, twice (because we'd hate if we had to pay to ship it back) is probably as much or more than the manufacturing costs in a number of cases.

      Delete
    9. The customer service has always been like this ^^ let's hope it never changes. As for the sarge with the crater in his head, well he took an AP3 round, didn't he? :) Use dodgy finecast as casualties, etc if they get replaced.

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    10. As far as I'm concerned, this is what we pay all the money for. Yes, it's an expensive hobby, but they invest in customer service, events, the community...

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    11. Replacing an entire box makes perfect sense. It's logistically easier to do, costs less man hours of work and leads to less storage space wasted.
      I have worked at a company that simply shipped out new products to people who complained, as long as said products were under a certain price. Cost of handling, postage and work would have FAR outweighed the cost of just sending them a replacement. Besides, it's good customer service!

      Delete
    12. iv only had gd results with GW my example is:

      the limited edition exalted seeker chariot i bought 1 after reading the description hoping i could finish a unit with this kit and the smaller seeker box. when it arrived i could make the exalted seeker or the 2 smaller seeker chariots not all 3.

      so after an email to gw and a small argument with their customer service team i recieved a free exalted kit

      Delete
    13. my experience with GW customer service is the other way round. I've had 2 finecast experiences with them.

      First was a pretty missculped sternguard unit. I called customer service and they wanted me to take photos and get back to me asap. About 2 weeks later and 3 calls and went to my gw store and replaced them their, Should have done that in the beginning, but since I ordered the sternguards via mail order..


      And I bought Kaldor Draigo and Crowe, both had some pretty bad craters, i called customer service and they wanted me to send them both. That's what I did. About 6-7 weeks later I received a replacement, but they did not refund my shipping costs :(

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    14. See, anytime I've had a problem with something, they just send me what's messed up. Damaged Stormlord weapons? Replaced. Melted Starter set bits? They replaced every one messed up. They've only asked for the kit number and they confirm what's in the box. In all honesty, I love GW customer service more than GW themselves.

      Delete
    15. It's been a while but I ordered a finecast necron lord as a gift and it was miscast. called GW and they sent a new one just like the warpsmith issue above. Great customer service.

      Delete
  2. Natfka, sorry to hear about your woes moving house - I bought my first place a few months ago, and I understand the raging ballache that it entails!

    Happy to see articles like this dishing out a large dose of realism. After years of reading other 40k blogs, it's a breath of fresh air.

    ReplyDelete
  3. I had Inquisitor Karamazov with no legs (the person not the walker) and they sent a whole new kit. Happy days

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    Replies
    1. Could have explained the riding around in a throne thing though fluff-wise.

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    2. Inquisitor Robotnik?

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  4. Games workshop has been awesome to me as well. I got a box of Kasrkin for my brother which was missing a backpack. The GW store manager ordered a new model for us, and gave us a backpack from the bit box since the model wasn't going to arrive for a week. They also gave me a pot of mechrite red when the new paints came out so I could finish my land raider.

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  5. A friend of mine and I were at a GW event earlier this year, and he'd recently received the new Finecast Zoanthropes, which were quite wobbly. There was a rep from Tennessee(?) there (helping with the grand opening event), and my friend asked him if he had any advice for stiffening the parts of a model that a suspended model stands on. The rep asked if this was a problem on both of the kits my friend had received, and promptly took down his address and phone number in a little day planner. Replacements were there less than a week later. He never even asked for the replacement--the rep just gave him free models (no return shipping required--he eventually converted one into Doom and still has the other one sitting around, wobbling all the time) to fix the issue.

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  6. I wish you the best of luck with your moving and I was saddened to hear of your woes.

    Regarding customer service I had a very similar issue and they didn't even need the batch number. I had purchased a Tomb King and he was missing his weapon arm.

    I have always received excellent customer service from Gamesworkshop and I even don't complain about everything (like a missing Ork Head from AOBR). They have even given me a free White Dwarf when I had renewal issues.

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  7. True,I replaced a Necron Overlord that way.They send me new,prerfect mini to my door step.From UK to Poland with UPS :)

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  8. I had bought Imotek on release day, straightened his staff and painted him up. A few months later his staff had bent back to the original position. I tried warming it again and it snapped.

    I went to my local GW and mentioned it in passing, wasn't expecting anything. I was asked of I had brought it in but I hadn't, I did show a picture of it to the store manager who wanted to give me a new mini.

    I couldn't believe it, I actually declined as I don't want to take advantage of good will but its pretty awesome customer service from just seeing a picture let alone the miniature there and then and didn't have a receipt.

    Good work GW!

    On a side note, I'm buying a flat at the moment and wish you have a smooth ride one this setback is sorted. Good luck!

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  9. Saw the title of this blog post in my Google Reader and was dreading that you'd had a bad experience...I was happy when I read the actual post!

    Thanks for posting this Natfka, there is so much hate for GW and Finecast on the internet, I like that this blog is generally positive - I don't mean to the point of ass kissing but it's so easy to score cheap points against GW and it's cool you don't.

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  10. Yep, me too have had an excellent collaboration with GW customer service.
    I bought a Stonehorn/Thundertusk kit but instead of the thundertusk upgrade sprue i got a second body sprue.
    I e-mailed them with pictures of the sprues and the bill and they sent me a whole new box.
    So, after buying a second Stonehorn/Thundertusk kit now I have 2xStonehorns and 2xThundertusks, all converted and with bits all over to make them unique.

    I know I can only use them all in 4000 pts. games but it still fills nice.

    Say what you will about GW but the customer service policy is top ace! GG GW!

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  11. I wish I would have done this with my striking scorpions. I had called them to see what they would do if I had a poor cast, and they would they would do exactly as Natfka described here. Of course, when the time actually came and my scorpions' hands looked like they had been through a chainsword or two, I just kinda sucked it up.

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  12. Wait....it is the same GW that used to repack wytches into new box just to make more $/wych?

    World is coming to an end:D

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    Replies
    1. ?? Their customer service has always been one of the best period, not just hobby related. There are a lot of things to question, their customer service far from it.

      Delete
  13. I got a finecast model of Eldrad Ulthran not too long ago and the Witchblade was terribly cast. The one side appeared to be completely caved in. Personally, it was my first finecast model and had anticipated something like this so I went out and got liquid green stuff. Few coats of that and it filled in nicely. Never occured to me to even bother calling for a replacement. Bottom line, I like GW and I'm not going to complain either. If there's a problem, fix it or return it for a new one. No big deal.

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  14. I recently picked up a Green Knight for my Brets. Horse was miscast, went into a GW store, they looked at it and handed me a new box.

    GW has great customer service (FW too) and always had.

    The no questions asked policy around damaged models is one of the best standards they helped establish for the industry.

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  15. I have to throw a +1 in for GW's customer service as well. I have had similar cases. Bad cast, replaced in less than a week. However as time goes on, the finecast quality is getting better and better, I think they are figuring out how to use the new material and ironing out all the 'kinks'.

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  16. I had exactly the same problem with my Warpsmith, luckily I opened mine instore and got a new one right there with no problems :D

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  17. I had. Dreadnought drop pod recently with a bad casred base plate, they swnt me the new part as well as a whole new pod, so now i have 2 full pods! Whoop for forgeworld!!

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  18. I've ordered 30+ Finecast kits since release and until the last six months or so many of them had flaws of one sort or another. The worst was a Terminator Librarian which had bubbles along the power tubing detail and the ridge of the armour etc. There were about 3 kits that were just completely unacceptable and i had to return. I've had a number of others where i have accepted the flaws as battle damage. Finecast has been far too pick and mix and until very recently a poor reflection of what GW had hoped to bring out, although in a number of areas i preferred it over metal. HOWEVER, my recent experience of ordering Finecast has been very good with far fewer quality issues than previously. Well done GW but only if you are prepared to keep up the quality! Requires continuous effort.

    For those not sure whether they have a flawed model hold it up to the light - any shine or gloss from the model is where there will be a bubble of some size or description. This technique makes it much easier to spot issues.

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    Replies
    1. Oh and yes their customer service is really good but if you keep getting a substandard replacement and you have to wait an age to get it then all that good customer service is for nothing. It's called all mouth and no trousers or something.

      Delete
  19. we'll see how it goes. I took back a box of havocs today to the local store as it was missing a sprue. (5 marines and only one left arm between them, truly chaotic!) the store manager assured me that he'll sort it out and get be a new box by the weekend either in store for Thursday or sent to my home for Saturday. if that happened then its pretty damn outstanding. he also said that i should be able to keep the old box and therefore just need to source 4 left arms to have two full boxes. fingers crossed

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    Replies
    1. That's always been my experience with GW customer service, Simian. They replace, no questions asked, and tell you to keep what you'd originally bought, to boot. I had a Draigo without any heads (metal), and they sent me a brand new one, so I was able to give a jobless friend a free Draigo with the head I wasn't interested in. I've also had them send me free stuff, like the new flying bases when Dark Eldar came put & I'd somehow lost the bases to my new Raider. It was my fault, but the guy on the phone said, "I think we've got some of those lying around", and a few days later a packet of bases showed up on my doorstep, no charge. Top notch customer service, always has been...

      Delete
    2. I'll put up the resolution as well, yes, new box sent out, and i get to keep the old ones....now to find 4 havoc left arms...

      great customer service.

      Delete
  20. I never knew they did this. My one major miscast was a chaos hell cannon. Half the cannon was bent nearly 90 degrees. I was at warhammer world at the time, where I ordered the model. They wouldn't replace it or anything, just said tough luck mate. And I was there with the modeling my hand with its clearly visible problem.

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    Replies
    1. That should not have happened, I know the manager of warhammer world and he's a cracking bloke. His staff are normally top too. If you still hav e the hell cannon call customer services and get a new one sent out

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    2. i reckon that story is bollocks

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  21. I had bought 10 raptors in finecast about 6 months ago and just opened them but 2/10 models where not usable so they sent me 2 boxes of the new raptors :D super ultra happy :D

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  22. Just out of curiousity, had any of you abused this ?

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    Replies
    1. yes i deliberitly order models with wholes to get replacment later ;)

      Delete
    2. They keep track of your requests for replacements, and if their system throws up a red flag 'cuz you've asked once too often too close together, they will deny your request. That's their way of curbing fraud. I have a friend who had that happen to him. They just said, "Sorry, too many times, too often, have to deny you this time; dont call back for X months
      ", or something like that. He wasn't trying to rip them off, as far as I know, but they have to have a certain level of tolerance and a point where they say, "Ummm, no, you keep turning up, we're gonna have to deny you this time..."

      Delete
  23. My forgefiend's chest was warped, they asked for the part number, and then sent me the sprue in question, no complaints from me, and yes I have abused before, a couple times

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  24. A few years back I ordered a Fortress of Redemption. It was missing one bunker wall off a single sprue; they sent a whole new kit.

    ReplyDelete
    Replies
    1. That's a good point: It's not just Finecast they do it for, if there's something wrong with a plastic model/kit, they generally just send you a whole new kit...

      Delete
  25. I had an issue with some incubi once, a hand was missing off a model and they replaced the entire set for free, no questions. I have been sold ever since.

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  26. It just shows you how cheap production of minis is.

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  27. so one has to bitch either way
    either on GW hotline
    or on Inet if they don´t get replacement or cant be bothered

    ReplyDelete
  28. I've had amazing experiences with GW customer support generally. Sometimes I've had to send things back, but GW will pay for the return costs (as they should if a product is defective).

    Regardless of whether you expect to get a replacement part or not, I think it's important to let GW know of any defects with their products. It's arguably the best way to hold GW up to a high quality standard. Their Finecast figures have DEFINITELY improved since launch, and I can't help but feel it's due in part to customer complaints, returns, and exchanges.

    Please don't abuse GW's customer service. Come on, seriously. If we hold ourselves as customers to a high standard, then we can and should be able to continue holding GW to a high standard.

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  29. I got my Abbadon figure a while back and when i got home and opened him i found his sword was bent (typical finecast) and i brought him back the next day to play him in the store (glued together didn't paint) The manager remembered me buying him, pointed out the bent sword and i was like, "Yeah, but what can ya do i suppose" The manager gave me a new abbadon AND let me keep that one.

    You can get some very good managers indeed :D

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  30. Sadly, the aggressive customer service in my local branch has led to me dreading going into my store. I only go there if my independant retailers can't get what I need, and even then sometimes I don't bother.

    ReplyDelete
  31. Pity I can't say the same for FW. Now into week 5 of waiting for replacements for 2 figures from the Renegade Guard command sprue that were badly cast. And don't get me started on the quality of the weapons arms sprues...

    ReplyDelete
    Replies
    1. FW customer service is normally just as good as GW... I think you're probably just unlucky in this case.
      Actually, which country do you live in? And have you tried phoning FW about it? It could be a delay in shipping overseas, or simply bad postal service. Speaking from personal experience, FW normally manages to deliver the models in less than a week within the U.K.

      Delete
    2. I ordered the FW Broadsides and they sent me the ones from the railgun ground turret by accident. I called them and the right ones were sent pretty quickly after, no questions asked.

      Delete
    3. *they sent me the rail guns from the ground turret, instead of the ones that fit on the arms of the broadside

      Delete
  32. A couple of years ago I got a death leaper (pewter) for my wife. I get home and it has 2 left legs. I call the LGS owner and he says call GW customer service. I'm thinking "this is going to suck".
    4 days later we received a whole new blister, no problem.
    Every time I get upset about pricing increases I remind myself GW will stand behind the product. I can't say that about many companies today.

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  33. I once had a BFG Chaos Cruiser sprue with some issues, GWs customer service said, that if i wanted a replacement i should sent them sprue to them or bring it to a GW store (i want to mention that i didnt build the model when i ordered it, but a couple of month later, if i had seen it when the oderer arrived GW might have acted different). I used some greenstuff to fix the ships prow, because i thought it wasnt worth the time. Still this is the only issue i had with GW, other issues were fixed without any problems.

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  34. I wish I could say I've received good service from ForgeWorld but they can go f@#$ themselves. Nearly all my resin order had big problems and I literally sent one email every day for two weeks... nothing yet in reply from fw.

    ReplyDelete
    Replies
    1. Same here re the non-responsiveness of FW...does anybody know why this is happening? They used to have incredible service...

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    2. Never had issues with their service, but i never mailed them. I called and told them my issue, then they asked for the batch number on the back.
      Although i takes some time before they ship the replacement parts

      Delete
  35. They've been pretty good for years. I kinda miss the mail order trolls tho.

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  36. I brought a box of Plague Marines and one of them was missing half a face! First ever resin kit I've bought that didn't have any problems. :)

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  37. GW customer service is fantastic!

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  38. I do apologise (and I am a foreigner) but isn't there a mistake in the last sentence? 'your' instead of 'you are'?

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  39. Couple years ago I had bought a bane blade and it came with two sets of right tracks and they promptly sent me a complete new one starting to think this is why the prices are so high

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  40. I bought a couple of Tau crisis suits and ended up with warped chest pieces. I emailed CS, but didn't get a response after 3 or 4 days, so I called. After I called, they got me replacements for the chest pieces within 5 days. Great customer service.

    ReplyDelete
    Replies
    1. The casting on crisis suits has been off for about 2 years now, with most Crisis suit bodies not fitting together. Got a replacement suit at my local store for a particularly badly warped chest piece, but the replacement was just as bad. Solution was to use 15-20 rubber bands around the glued pieces to force them together.

      GW's service in-store is excellent, but found the rest of the system sub- standard from this parr of the planet (Australia). Too many international calls on hold for my budget, and inconsistant email responses.

      Been lucky to have zero problems with finecast though.

      Hownowbrowntau

      Delete
  41. A year or so back, I bought a painting starter kit box set with the AOBR space marines and a strip of paint sample pots. The paints were really bad, with the colors all muddy-looking. They sent a complete replacement box that was a newer version of the product with proper paint pots and everything.

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  42. Back when Mail orders done in store, were sorted by a staff phoning up and sorting it out, I ordered Sammael, and they sent me the Landspeeder version instead of the JetBike version I asked for...

    They immediately sorted it out for me, and I was allowed to keep the Landspeeder version as well.

    Prime

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  43. The consumer protection laws are very strict in the UK and extremly consumer friendly. I have to belive that Is the true fondation for GWs great customer service. Given there prices and that the boxes some times cost more than the product "think full colour on all sides heavy card etc" one should demand great cusstomer service.

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    Replies
    1. Lol nearly spat my tea at the screen when I read this! What an total load of crap!

      Delete
  44. gw customer service isn't as rosy for those living in countries without any gw stores or they are bloody far away.

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  45. I had a Jabberslythe with two left wings and they gave me the correct wings in no time.

    Also had an Orc Boar Chariot with some missing parts and they gave me a whole new kit.

    Also found a few yellow toe nail clippings and crumbs of an English muffin in a Great Unclean One kit... OK I made this bit up. :P

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  46. i had 4 bad hive guards in fine cast, i called and they shipped me 4 more...but 3 of the 4 were real bad as well...not worth the hassle, i'll just try to fix them up the best i can

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  47. Must just be GW Oz that has the rubbish Customer service.

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  48. A month or two ago I had a box of Black Templars Sword Brethren in which two of the models were nigh on unusable. They took those two, let me keep the other three, and gave me a whole other box for free.

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  49. Last time I had issues with a finecast model, they asked me to POST (yes, POST) the models back to them in Nottingham, complete with all the other usual bollocks, stating it will take about a MONTH to replace the models.

    Am I just that unlucky?

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  50. Is this just a GW USA thing with receiving whole new kits? I'm baaed in UK and when I have experienced problems with finecast flaws and called customer service, I have just been instructed to pop in to my local store to replace faulty part.

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  51. I've had the same experience as the poster above with UK customer service. I don't live near an actual gw store though, so the normal response is to ask me to post it back to them. Which is fine, but it does add the cost of postage onto what is already a pretty expensive toy. The latest one was a Ravenwing battleforce with half a bike missing from one of the sprues. They wanted me to post the whole battleforce box back to them. It was cheaper for me to just buy a new space marine bike sprue. I was not a happy chap!

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    Replies
    1. the returns address is a freepost address so no postage costs

      Games Workshop Euro Direct
      Freepost NW3673
      Willow Road
      Nottingham
      NG7 2WS

      Delete
  52. Great news... Now if they could only answer rule queries with such unbridled swiftness!! :)

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  53. Its nice to see a positive post, with largely positive comments about Gw.

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  54. Yeah, GW's service has always been great.

    I was bought a Chaos Bike & a 3 Chaos Marine box for my birthday last year ("They were cool and spikey so I thought you'd like them!") and unfortunately up until the new codex Chaos were a force that never really appealed, so both boxes just sat about in my office for almost a year gathering dust.

    A few months back I was in one of my local GWs and I mentioned these two boxes to the manager who told me to bring them in and get them exchanged for stuff of equal value. A month later I strolled in with these two sealed Chaos boxes, no receipts or even price tags on them and swapped them with no trouble at all. I can't think of ANYWHERE else that would let you exchange items a year after their purchase, sealed or no.

    Unfortunately I was a mug and swapped them for a Death Company box for my girlfriend so I expect them to be hacking up my Fire Warriors very soon :'(

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  55. I've got one for you. I pre-ordered the Collectors edition 6th rule book a month ahead of time. I get an e-mail a few weeks later advising that they had over sold their copies and that I would be getting a refund.

    Okay, fair enough, slightly annoyed until I read the rest of the email.

    ... and you will receive $250 worth of vouchers, 3 boxes of dice in tins AND a copy of the regular hard back rule book as soon as available.

    Wow. And when I called to confirm this was all legit, the GW consultant continued to apologise profusely for the issue.

    Now that's above and beyond, thanks again GW.

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  56. I bought an Imotekh model and the Gauntlet of Fire piece was totally fried. I tried modelling a new one, but to no avail.

    I called GW customer support and they had a brand-spanking new one to my door in a pair of days.

    I was very pleased.

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  57. I got a beastmen chariot for Christmas one year and it was missing a wheel. I called them up and a few days later I got a package with the wheel.....and another whole chariot. GW has always been great in that regard.

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  58. I once bought a box of Ork tankbustas from a GW store, when I started playing, in Oz, just after 5th ed dropped. In my joy of putting together the models, I suddenly stopped. The ONE model I was most crazy about, was missing an entire head. So, I took it into my local GW, and said: I want mah ork head! And they said they couldn't get me a replacement Ork head, because I might have kept the head for myself or something silly. Then the guy gave me a conspiritorial glance around the shop, and told me to grab another box of tankbustas, and keep the old ones too. Since then, I've had no other problems with GW models, and have even found spare ork heads as you are bound to do when you go from a 500 point ork army to a 15,000 point one, and finally, my tankbustas are fully assembled. Good on ya GW!

    ReplyDelete
  59. Unfortunately, my local games-workshop has always had a really poor run with customer service, with staff constantly questioning patrons and being particularly zealous with people who aren't buying. It's been the case for a long time, which is a shame as it (GW Brighton) is a flagship store. I've seen dozens of people get turned away by their ridiculous pushing. As for the phone service, however, I haven't had to use it for a long while, but my experiences have all been good with it.

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  60. Just had my first experience with GW customer service. At least for me, they sucked. I spent $80 on a csm helldrake. Put the whole thing together, then noticed the hole for the clear base pole was horribly miscut. I sent an email with pics and was auto responded to call the number. I call and am told, sorry, you're just gonna have to file it down and green stuff it. What total crap. For an $80 hunk of plastic I would expect a better resolution. This is the 5th box I've had major issues with and I'm tired of it. I think its time I found something better to spend my money on. I am happy for all of you above who were treated well by GW. At least they don't screw everyone.

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  61. It is refreshing (and necessary) to read another perspective on GW - I just had a great experience with their customer service team, credit where credit's due.

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  62. I've had great service with GW in the past, BUT, I had to give them a call about a finecast Dante I bought at a store. Got home, opened it and he was missing his arm with the infernis pistol. Called customer support who told me it would be on its way. Its been a month and nothing has showed up. Emailed them about it and nothing...

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