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Problems with the Voidshield Limited Edition Orders


The Limited Edition Void Shield Generators have been over sold, and there are some readers out there that have your confirmation and still may be out of luck.


Personally it sounds like a mess, and I really hope there are not too many readers effected. I think coming to the office Monday morning in certain departments will not be a lot of fun, as this is a really tough issue, and one that needs to be worked out with its customers. The email I have received from one such customer was not a happy one, and also had no solution attached to it to fix the mess.

When you are selling a very limited edition of only a 1000, and taking Internet and phone orders from all over the world, its got to be a mess. Not to mention there are some countries where availability only lasted a few minutes. Yes, there are models that doing this would work well with, but the Void Shield Generator was not one of them.

via a reader on Faeit 212
Just heard that the void shield generators have been over sold, so even if 
you have confirmation of order you may not be getting one! I'm one of the 
unlucky ones :-( they took payment but no order for confirmation. I was 
talking to customer service and they confirmed they had not only charged to 
many people, but they had indeed over sold them. Some people will be very 
unhappy soon...

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73 Comments

  1. The ridiculous thing is that the 500 copies of Clan Raukaan: Limited Edition are still not sold out. I don't understand why the Void Shield Generator sold so quickly, and GW probably don't either. IMHO it was not a particularly good-looking model, came in a new material that may not be good for converting, was a high fairly high price... I don't see why it would sell any quicker than any limited edition book.

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    1. because its a playable model that works really well on the tabletop. Personally I want 3 of them. The rules call for a fortication that allows three of these to be fielded, meaning a limited edition run of only a 1000 is not good. These work for all armies out there, and in large games of 2000pts and above people can even take 6 of them.

      A limited edition run like this was not a good idea. Very poor in fact.

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    2. It sold out because its useful. People want a void shield generator more then they want 100 dollar limited edition codex. I personally had two limited edition (we stolen when i left them at my flgs) they arent really worth it but i love eldar enough thay i had to get em. That said you'd have though gw would have learned from specialist game.

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    3. Personally I like the ones I converted from the vengeance weapon battaries :D. But I am worried now if this will be the proper size that the void shield generators HAVE to be.

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    4. Since Farsight, the limited edition supplements have failed miserably to sell out, the Black Legion one being available to buy for quite a few months till they bit the bullet and removed it from sale.

      This no doubt has nothing at all to do with them either being available to buy digitally for long months prior to their release, somewhat sub-par in the rules they provide, based on unpopular or too-narrow factions, and being quite a bit pricy.

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    5. We're talking about the Limited Editions of the mini codexes. I'm sure the regular editions sell well enough. But really, who wants to pay twice as much for the exact same book with a different cover?

      So yes, there's a big difference between a special version of a book that can be had in digital and regular formats, and a special edition of a model that has no other "official" representation.

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    6. "A limited edition run like this was not a good idea. Very poor in fact."

      No, not having the infrastructure to support a limited edition run is what fucked this up for GW. I'm a vocal fan of their decisions on this site, from fluff to business plans.

      This is bad for them. They need to over-fix this in a way that I'm still trying to figure out.

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    7. I agree with Tom Grave. It's a bit of a head-scratcher as to why something that everyone can use is limited to 1000 copies. Especially when everyone can use three. It seems like it would have been their best-selling fortification if they'd made it in plastic and charged $100 a copy anyways.

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    8. I'm guessing they are going to release another version of it in a few months, and this will just be the "limited edition boxed" version of the kit. Makes a bit more sense when you look at it that way.

      Of course this leads down a horrible path. GW sees a model is getting a lot of use, so they release it as a limited version first, at a huge markup. Everyone scrambles for it, they make a massive profit, then release the normal model a month or so later. Rinse and repeat =/.

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    9. You wouldn't be able to repeat that too many times. I think we'd all be wise to it by the second or third time they followed a limited edition model with a mass-produced one.

      It would be a lot smarter for them to simply admit that there will be a less-detailed one down the road. Special edition Codexes and supplements may not sell well (they're just prettier rulebooks, after all) but I would think that there are enough die-hard modelers out there who would be willing to buy an extra-detailed limited edition kit just to paint it and put it on the table. A lot of what Forge World produces are simply cosmetic upgrades; a limited edition kit sold before or alongside a less detailed kit could be marketed the same way.

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    10. Don't worry, you will have another void shield model, it'll be plastic or resin (excuse for this one being "limited": material) and it will be cheaper or in boxes of three.

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    11. Any proof of plastic Version in the works?

      I can only laugh at this. Its still double fail to me.
      A for customers that got it and will not be useing it a lot or unhappy when plastic does come. And B customers that right from the Start had no Chance in getting it no matter the money they have. =)

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    12. Why not just make 1000 more and sell them? First to the ones on the list and then put them up for normal sale?

      Ohh we sold too many? Just make a few more and sell them too

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    13. GW's handling of anything in limited editions ahs been a colossal failure. because there eaither IS or ISN'T mass demand for it.

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    14. Hmmm. I suspect that we may see a plastic version - or perhaps even a whole new generation of plastic 40k terrain - in around a year. The limited edition thing is bizarre and disconcerting, but they've done similar things before:

      In 2006 metal Possessed were released and in 2007 plastic versions appeared.

      In 2004 they released the resin 'Chapel of Sanctuary' and the crashed Aquila as part of 'The Battle For Macragge' and 2 years later we saw plastic 40k terrain for the first time. In 2006 we saw some small pieces of WFB terrain in Skull Pass, and then in 2007 the first plastic WFB terrain was released. I suspect this of being a similar strategy.

      I don't think that their execution has been well considered, though.

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    15. Seems like someone needs some "moderation." How dare you say GW did something imperfect! They cannot ever be wrong! Nobody has the right to say anything but praise for GW!

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  2. GW tournament rules:

    If there is a GW model for something you must use it, alternatives not allowed.
    There is now a GW model for the VSG, but you can't buy it.
    Interesting to see what they say next tournament

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    1. I thought GW took nothing to do with tournaments?

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    2. There hasn't been an official GW tournament in the US for years, as far as I know. So, unless you're playing at warhammer world I wouldn't worry about it.

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    3. I think this is a good place for "after market" model companies like War Gamma to step in. They could make not just imperial stand- ins but also race specific ones too. Have TOs been turning away things like the War Gamma aegis defense lines?

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    4. No doubt at least 1 enterprising entrepreneur will have gotten their hands on at least one, with the aim of producing resin moulds off of it.

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    5. GW-run tournaments do not allow non-GW models, and have a relatively new policy stating that if a GW model exists for something, you can only use that model for it - no proxying or scratchbuilt stuff.

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    6. But GW doesn't run any tournaments, unless you go to Warhammer World, in which case you are in a very small demographic...

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    7. Jeah
      And GW doesnt care for Tournaments. So who cares what some local GW guy does.
      Everybody els will allow scratchbuilds or bann Steonghold!

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    8. and even with GW I'm pretty sure if you walk into a GW store with a scratch build VSG MOST of the guys running it will let it slide. especially if you open your wallet, put money on the table and say "ok let's see the offical one, if you have it I'll buy it right now"

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  3. This has made me laugh and smile after a long stressful week. Gotta love GW...

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    1. why dont they just up the limit to meet the orders they got?

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    2. Because that is too much of a good idea. Like increasing the number to 3,000 to see if it will still sell...

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    3. Best thing is to do nothing.
      Releasing more or repeating this desaster or going plastic will just piss more customers off.
      And GW have proven to not be able to handel these Situation.

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  4. The simple solution for GW is to make more to fulfill the orders they did something similar with the visions of heresy Ltd last year its actually quite shrewd business really , I mean is anyone going to cancel their order or try sueing them because there's more than1000 been produced? Now they stand to make significantly more money in one fell swoop, cunning methinks

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    1. Are you saying they over sold with intentions of producing more limited to fulfill the orders plus extra left overs??? Lol that's pretty crafty if that's the case. No one could sue because they had to produce more ;P

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  5. Again, WHY DID PEOPLE THINK LIMITING THIS MODEL WAS A GOOD IDEA? X3

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    1. Because thwy thought it wouldn't be as stupidly popular as it is?

      However, who knows what is going on the the darlings' heads? I dread to imagine...

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    2. @Horseradish Power - As far as I know, the Void Shield Generator is the one Fortification everyone who bought Stronghold Assault and their grandmothers take.

      Limiting it seems a bizarre call.

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    3. Surprisingly, it's not popular in my neck of the woods. Vengeance Batteries and Firestorm Redoubts are a lot more popular...

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    4. @Brandon - First I heard that around here. Usually everyone's raving about the VSG and how it perfectly balances out against Super Heavies and stuff to consider anything else X3

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    5. See, that's the thing. I hang out at my FLGS a fair amount, and it's a big store (20 tables) with a diverse crowd, and I've never seen anyone playing a super heavy, or hardly ever. Personally I've only played one game of Escalation, and that was just so my friend could play his Tyranid GMC and get it out of his system; I didn't have any super heavies of my own, nor any Stronghold Assault fortifications.

      I guess it just depends on your local meta. We've talked a lot about the VSG and how it's a viable option vs Big Stuff, but I don't know of anyone who's actually used even a proxy for it, or heard about any such games... I'm sure there've been some, it's just that it's not prevalent in my meta...

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    6. It had less Quantities than the (still available) knight LE dex.

      Go figure out why they would produce so much 2 Page dexes?
      And not the model even CSM players can field and that does not have a cheap no limited Version.


      Delete
  6. They always mess up with Limited Edition runs... Its one of the reason why BlackLibrary now takes orders first on Limited Edition books, before going to the Printers. Back when they did runs of a few thousand books, their website would crash, and a few days later, they would find that there was stock left over, when according to the system it was all sold....

    Obviously, its not an exact match to what has happened to the VSG, since that has over sold, not under.

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    1. Well a Shop System only sells the ammount you Typ in being stocked.
      Every Time someone orders a item the System subtracts that from left stock. So they could only f... Up by 2-3. If some stock got lost or something. You would Not want to put the exact Nummber you have on stock in the System. Due to accidents or misshaps happening. Someone must have put in the exact nummber and someone els must have lost a few. No other way this can happen. Unless someone stole a bunch from stock. Wich is likely since they will sell so well on eBay ;)

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  7. What a cluster ...

    So all xenos players get from this is a size to convert towards. We all know the Imperium is "behind" in tech compared to say the Eldar or Necrons. Would those races' equivalent VSG be the same size? I'd think they would have something a bit smaller.

    I have zero desire to ever play an official tourney where only GW models are allowed. I'll build to a similar -- not exact -- size but will make it look Necrontyr.

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    1. I don't think either the Eldar or the Necrons would use Void Shield technology. The Eldar use Holofields on their Titans, for example, and the Necrons would probably use some sort of industrial-grade Phase Shifter.

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    2. I proxy my Necron Obelisk as my VSG, but I call casually call it a Quantum Shield Generator.
      It makes sense based on their technology.

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    3. Fluffwise, I understand the tech would not be exact. However, gamewise, it's Void Shields. Unless I missed the line that states only Imperial armies have access to them.

      I was thinking of using some larger-sized obelisk terrain I have as a proxy.

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    4. I'm confused here, why are you mad about this? EVERY, I repeat EVERY other peice of terrain GW has put out has been an Imperium design. why would this be differnt?

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  8. There are still boxes of the limited edition Hobbit release a available for anyone who wants...

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  9. When exactly did this "reader" talk to GW customer service?

    Was this a comment? An Email? Can't find the original source.

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    Replies
    1. I agree. When did customer service start commenting on GW f'ups?

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    2. About the time they started taking money from peolle without being able to complete rhe transaction due to a fuck up on their side.. .pretty big legal issue

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    3. this isn't the first time it's happened. Death from above had people over order, they put out more, filled all the orders supplied, and gave those impacted a 25 dollar gift certificate

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  10. My main issue with Limited edition codexes is the fact that you never want to use them/take them to your lgs/tourneys meets just in case the get scummed up or even worse stolen so you end up buying an every day one for another £30

    as for the void shield generator it only made GW £6500 for this stunt wtf ????? with time effort and manufacturing costs how much profit have they made all they really have managed to do is piss allot of people off

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    1. £65000 in minutes actually and pissing people off has not been a concern to GW for a long time...

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    2. Yeah
      But 2000 copys of knights 2 Page rules LE Dex. whats the logic?

      They cant figure out they could at least sell 10.000 Generators, if only half of all the SM LE Dex buyers bought one????

      They have like 600 stores and a nother 600+ flgs that would by 1.

      How can they come up with 1000 being a good nummber?

      Delete
  11. Honestly. Its some pieces of plastic. It sucks but is it really that big of a deal?

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  12. This comment has been removed by the author.

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  13. This has to be one of the worst screw ups that GW has ever done. Believe me, after playing for a over a decade, there has been some good ones!

    It made me laugh a little. It just really sucks for all those players that are not getting one after they managed to order it.
    Just like any other limited edition items, you can still find them around the interwebs if you look hard enough. Just wait for some folks to start putting them on ebay for several hundred dollars. Still want one?

    GW should have just made it like any other item, knowing that we would all buy several and it would have made them SO much money. You think they would learn...

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    1. Would of made money OVER TIME. This way they have substantial instant injection for their end of year financials.

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    2. Plus they really needed to get rid of the last of the Finecast resin :P

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    3. It's not finecast. It's polystone.

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    4. So what are some other examples, in your opinion, Castellan, of GW "screw ups"? I've been in the hobby for over a decade myself, and can't think of anything they did that would legitimately be a bonafide "screw up" of the likes of overselling a 1,000 run limited edition model.

      And let's all keep in mind, please, that this is still a rumor, and we don't know how many units were oversold to how many customers? 2? 10? 100? Probably not that many, but so many of you are so quick to point an accusing finger at GW and say, "There, you screwed up ~again~!", when in all likelihood it was a minor clerical error and not that many customers were affected (if any).

      So much hate towards one vendor of a luxury product that no one needs to sustain life, and yet for which so many of you are quick to be "disappointed" before (or ever) seeing any actual proof or facts... Is this how you treat people in your everyday lives, people you work with, your family, your spouse, your kids? Do you whip off a condemnation on hearsay on everyone you interact with, especially (or even) those towards whom you ~are~ dependent for the necessities of life?

      Wow. The level of nerd rage that people are capable of on the merest suggestion that a mistake was made is mind boggling.

      Haven't any of you made an honest mistake in your life, in your work?

      Think about that the next time you're ready to say, "There GW goes again, screwing up like they always do..,"

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    5. @jdwelch62 I agree with your premise. But quite frankly you have just done the exact same thing.

      "Haven't any of you made an honest mistake in your life, in your work?"
      Sure have. If I had a highly paid staff of execs who's JOB it is to ensure that this would not happen, I doubt it would.

      Nerd rage is a HUGE problem on the internet. As you say, this is nothing more than a luxury item that does not sustain life. That makes it worse when they DO screw up. Why? Because we don't NEED it. We want it because of the addiction that all nerds get from shiny things. GW is little more than a crack dealer that has the best on the corner. And they know it. Constant price hikes, limited editions with no real substance, blatantly unbalancing a game that many of us have spent a majority of our lives playing. THESE are the screw ups that geek most of us out. If you cannot understand where the vitriol comes from, that is the root.
      And don't even think about suggesting we should move on to other games if we are not happy. That notion is completely mind-boggling.
      Me: "Yes, I am really tired of GWs practices. They have priced me out of the market. Made my army ineffectual, and dumped so many new rules on me that I can't even fathom how to take on my next battle, much less build a list that isn't auto fail."
      Some random move on'er: "Just quit. goto Warmachine, Malifaux, some other game that you may or may not have heard of and nobody in your town cares about cause they either suck more than GW or nobody has anymore money after buying GW to start into them."
      Me: "Hey, that would be a great idea. But man, that would mean I'd have to invalidate the past 20 years of loyalty and enjoyment of my favorite game. Admit that instead of building the 5+ armies I have built, at far more than my wife would have liked me to spend but still lets me cause she loves me, I should have gotten out 15 years ago and taken up golf."
      Some random move on'er: "You can always put your stuff up on ebay"
      Me: "Oh yeah, I can put the thousands of dollars of plastic crack I own, some of it I literally bled for(yup, sold plasma back in 2nd ed when I was in college for this crack) up on ebay and sell it all for about $500. Maybe upto $1000. Yup, that shouldn't invalidate my existence at all"
      Some random move on'er: "See, don't you think you will feel better when you get done? At least you won't be spreading your hate of GW all over blogs anymore."
      Me: "Very true. I won't care anymore either."
      Some random move on'er:"So, we are in agreement."

      Don't tell people to not be judgemental and then judge them. As I am often told "If you don't like the content, move along."

      Delete
    6. @jd
      Youre the only one rageing
      Everybody is just LOLing about GWs fail.

      I dont Know what you call screw up. But apart from messed up orders or missing peaces. They did a lot of stuff that is Bad for us or flgs but Not for GW. Kinda the question if youre looking from Fan or Company perspectiv.
      Failcast and ugly Flyer models and messed up rules & Balance or failed Army builder or ESC 3 months after apoc (makeing apoc semi unneeded). The Time they sold use whitemetall or all the anti Fan, retailer, anti Free Market, anti this Blog stuff they did and do.

      Pretty much screwing up customer relation and their image all the Time!

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    7. Whatever, BBC, whatever. You obviously missed my point entirely and just raged about a completely different topic, one that I did not bring up.

      To say that this alleged "screw up" is worse because 40K is a luxury item shows a remarkable lack of perception and perspective. If GW suddenly went out of business, life would go on, albeit The Rules would stay stagnant, but it wouldn't be the end of the world. When some other people screw up with a life necessity, such as electricity, water, sewage, food delivery, heating oil, gas, chemical leak into the environment, then there is the distinct possibility that people will ~suffer~ (truly suffer, not the nerd suffering you described over the loss of what was obviously expendable income, despite your being desperate enough to sell your own blood in order to buy little toy soldiers to play with), and sometimes people ~die~ because of company screw ups, real screw ups, accidents that could've been prevented. This is something that, if true, is easily remedied by producing as many more of the units that they over sold as they need to.

      And I have to question the validity of this claim, given the lack of information that the average customer service rep has about ongoing operations, their explicit instructions not to discuss company operations or unfolding events with customers over the phone or via email, and the timing of when the product was up for sale and when customer service would've been closed for the weekend. Smells like 3 day old trollfish to me, but if I'm wrong, big deal! They'll either issue a refund or have another production run to cover the difference between what they had on hand and what they sold.

      But really, to suggest that this is anywhere near important in the even middle ground scheme of things is just obtuse and vulgar, compared to real life screw ups that actually affect peoples' lives and health.

      I'm stunned... :-(

      Delete
    8. Jdwelch: would you mind learning English? When you say "I hate ragers" and get called out on it, you can't just deflect and say you didn't say it! You flat out accused everyone of having issues with a company they pay to support of being worthless net raging losers.

      Delete
    9. Drend:

      ~ My language skills are just fine, thank you.

      ~ I never said "I hate rangers." I said I don't understand all the hate. There are some folks who comment here, yourself included, who have very little to nothing to say that is in anyway positive about any topic. My contention is that if you fill your life with negative energy, you get out what you put in, and that's a very sad thing. I pity, but I don't hate.

      ~ I can say whatever I want here as long as it doesn't offend Natfka or Sally, in which case my comment will simply be removed.

      ~ I did not accuse "everyone" of anything, and I never referred to anyone of being a "worthless net raging loser". My comment above yours was directed at Battle Brother Cain (BBC), and his reply to my original comment, specifically. And I did not call him a loser, but I stand by my observations. GW doesn't owe any of us anything, just like Heinz doesn't owe any of us anything or Tiffany's doesn't owe any of us anything. We don't ~need~ ketchup in order to eat,, condiments are a luxury, not a necessity, just like fine jewelry and little plastic toy soldiers are luxuries, not necessities. If I was so short of cash that I needed to sell my own blood I (personally, this is just me) would not spend that money on little toy soldiers. I find the position that we ~need~ what GW produces merely because we have been buying and playing with their products for N number of years (11 in my case), and that any clerical error on their part is an affront to all hobbyists, as being extreme and misguided.

      Thank you for your reply...

      8^D

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  14. Maybe it was limited because it is just a copy of a prototype, and there is a plastic version coming out later? :p

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  15. Honestly this whole thing smells like it was a limited run to get a model out there to hose folks at chapterhouse. With an official model existing, CH and other s can't make one. Even though GW seems to have no intention of making it available to everyone.

    Or maybe I am just crappy and they did a limited run to see demand and they will rerelease it?

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  16. I think the issue here really is that this hobby is supposed to be fun, escapism, it should make you feel happy, it would be nice if GW could find a way to make profit that didn't breed bitterness, resentment and frustration in their customer base.

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  17. "I think coming to the office Monday morning in certain departments will not be a lot of fun, as this is a really tough issue, and one that needs to be worked out with its customers."

    Easily solved: Make more of them.
    Thy already put the money down for the molds, so all they need to do is free up some time on the injection machine and make enough for all the "over sold" parties.

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  18. How can you be unable to set your shop system to stop taking orders once you hit a certain number of pre-orders???

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